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We take a deeper dive into Empathy and how HR can use it to create a product or service of utmost value. The below clip describes the difference between sympathy and empathy, and is well worth the 3 minutes.
Show notes
3:54 Information on Ethnographic Research
https://www.nps.gov/ethnography/aah/aaheritage/ERCf.htm
3:58
Brene Brown video on Empathy
Music Title: New Places by Nicolai Heidlas
